Question 1

How do I book a master via ibook?

Accepted Answer

Open the catalog, choose a specialty and city, find a master, click 'Book', pick date and time - done. Confirmation arrives via Telegram.

Question 2

Do I need to register to book?

Accepted Answer

Yes, a client account is required. Registration is free and takes 1 minute via Telegram.

Question 3

Can I book offline?

Accepted Answer

No, ibook is an online service. But the master can add you manually if they have your number.

Question 4

How early should I book?

Accepted Answer

Depends on the master. Popular specialists are booked 1-3 weeks out; many take same-day bookings.

Question 5

How do I cancel a booking?

Accepted Answer

Go to your dashboard → 'My bookings' → tap 'Cancel'. Do this 2-3 hours before to let the master refill the slot.

Question 6

How do I reschedule?

Accepted Answer

Dashboard → 'My bookings' → 'Reschedule'. Pick a new time. The master gets notified and confirms.

Question 7

Are there cancellation fees?

Accepted Answer

Booking via ibook is free. Payment for the service is made directly with the master, so check cancellation terms with the master.

Question 8

What if the master doesn't show up?

Accepted Answer

Contact support via @ibook_go_bot - we'll help sort it out and block the no-show master.

Question 9

How much does ibook cost?

Accepted Answer

Free for clients. Masters get 30 days free, then from ₸2000/mo (Standard), Premium ₸2000/mo, Salon ₸7000/mo.

Question 10

Does ibook take commission?

Accepted Answer

No. You pay the master directly. ibook only charges masters a subscription.

Question 11

Any hidden fees?

Accepted Answer

No. Prices on service pages are final. No commissions or service charges.

Question 12

Can I get a receipt?

Accepted Answer

Ask the master in person. ibook doesn't issue receipts - masters do based on their legal status.

Question 13

I'm a master. How do I register?

Accepted Answer

Go to app.ibook.digital/auth?role=master, enter name and phone. Verify via Telegram bot. Done - you have 30 days free.

Question 14

What's in the free trial?

Accepted Answer

Full access: schedule, services, clients, broadcasts, Telegram notifications, reviews, stats. No limits.

Question 15

How much after 30 days?

Accepted Answer

Standard - ₸2000/mo, Premium - ₸2000/mo, Salon - ₸7000/mo via Halyk Bank ePay. No card at signup; no auto-charge without your consent.

Question 16

Can I work outside Kazakhstan?

Accepted Answer

Yes. ibook supports 200+ cities globally. Set your currency and accept clients from anywhere.

Question 17

How do clients find me?

Accepted Answer

Via ibook search (city + category), Google/Yandex (SEO), your social links, referral program.

Question 18

Is my data secure?

Accepted Answer

Yes. All data is stored on Cloudflare servers with encryption. Passwords are hashed with bcrypt (industry-standard).

Question 19

Do you share data with third parties?

Accepted Answer

No. Your contacts are only visible to the master you booked with. No ads or data sales.

Question 20

What if I delete my account?

Accepted Answer

All your data is deleted within 30 days. Booking history is archived for 90 days for dispute resolution.

Question 21

Can I hide my phone from the master?

Accepted Answer

No. The master needs your phone for emergency contact. But it's not visible to other clients or the public.

Frequently Asked Questions

General